Licensed status
In Hong Kong, people selling/arranging insurance are generally licensed intermediaries regulated by the IA. Ask licence type, firm, and how to verify.
| Role (simplified) | Typical positioning | Ask |
|---|---|---|
| Insurance agent | Usually represents a specific insurer | Which insurer? How are conflicts disclosed? |
| Insurance broker | More independent; may compare multiple insurers | Comparison scope and remuneration? |
Cooling-off
Individual life policies usually include cooling-off so you can cancel after receiving documents. Public education often cites 21 calendar days after policy or cooling-off notice delivery (whichever earlier). Market-value adjustments and details follow guidelines and the policy.
- Sources: IA GL29; IA sales-process education page (reviewed 2026-10-05)
Complaint paths (direction)
Usually contact the insurer or intermediary in writing first; then IA public complaint/enquiry channels if needed. Use the latest official forms and contacts.