Top three lines
- What is your licence and representing firm?
- In one sentence, what purpose are we discussing?
- Can I take documents home tonight?
Full checklist
Use with the on-site decision checklist; a list is not a suitability assessment.
- How are guaranteed vs non-guaranteed benefits marked?
- Waiting periods, exclusions, renewal / guaranteed renewability?
- Premium term, lapse and surrender values?
- Currency, jurisdiction, cross-border disclosure list?
- Cooling-off start and cancel steps?
- Written complaint/service paths?